Terms & Conditions
Please read these terms carefully before you order from us. They explain who we are, how we sell to you, what your rights are and how to contact us if something goes wrong.
If you do not agree to these terms you must not order from our website.
Please pay particular attention to clause 14, which limits what we are responsible for.
When you buy from us, you are agreeing that:
• We form a binding contract with you and take payment when you place your order at checkout. We will send you an order confirmation email promptly after.
• Sometimes we reject orders.
• If you need to change your order before dispatch, cancel it and place a new one - we will refund any payment taken within 14 days of your cancellation.
• We are not responsible for delays outside our control.
• Products may vary slightly from how they appear on screen.
• You have a legal right to change your mind within 14 days of receiving your goods. This right is separate from our commercial returns policy.
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We don’t compensate you for all losses – see clause 14.
• We use your personal data as set out in our Privacy Policy.
• You have options for resolving disputes with us.
• If you are ordering from outside the UK, you retain the benefit of any mandatory consumer protections under the law of your country of residence that cannot be excluded by contract. Nothing in these terms overrides those protections.
1. Who we are and how to contact us
1.1 We are Carrington Hull Associates Ltd trading as Drake’s, a company registered in England and Wales (company number 01343414). Our registered office is at 89 New Bond Street, London W1S 1DA. Our trading address is 9 Savile Row, London W1S 3PF. Our VAT number is 242 8011 93.
1.2 You can contact us by email at concierge@drakes.com (Monday to Friday, 9am to 5pm, excluding bank and public holidays in England and Wales).
1.3 If we need to contact you, we will do so by email or telephone using the details you provide when you place your order.
1.4 If you would like these terms in another format (for example: audio, large print or braille) please contact us using the contact details at the top of this page.
2. Where to find information about us and our products
2.1 Before a legally binding contract is made between us, we are required by law to provide you with certain key information under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That information forms part of the contract between us. If you would like to see it, you can:
2.1.1 Click on the 'key information' button on the relevant product page or during the checkout process;
2.1.2 Read your order confirmation email, which we will send to you promptly after your order is placed and which will set out the key terms of your purchase; or
2.1.3 Contact us using the details in clause 1.
2.2 In addition to these terms, specific terms may apply to particular goods and will be set out on the relevant product page on our website. Those product page terms form part of the contract between us in respect of those goods. Where a product page contains terms that limit or vary these general terms in any way, we will draw them to your attention specifically before you order. You can view the specific terms for any goods at any time by visiting the relevant product page or by clicking on the 'key information' button during the checkout process.
2.3 The information we give you on our website and in our emails forms part of your contract with us. If there is any conflict between information on our website and these terms, these terms will apply.
2.4 If we have to change any of the key information we are required by law to give you once a legally binding contract between you and us has been made, we can only do so if you expressly agree to the change.
2.5 These terms may have changed since you last reviewed them. The version in force at the time of your order is the version that governs your purchase. Previous versions are available at drakes.com/legal/terms-archive. Please save or print a copy of these terms for your own records.
3. We use your personal data as set out in our Privacy Policy
3.1 How we use any personal data you give us is set out in our Privacy Policy. Our Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.
4. How we accept your order
4.1 You must be at least 18 years old to place an order on our website. If you are purchasing goods for business purposes or for resale, please contact us directly rather than ordering through the website, as separate terms will apply.
4.2 You may browse our website without registering. When placing your first order you may do so as a guest or by registering an account. You must not share your password with anyone and must notify us immediately if you become aware of any unauthorised use of your account.
4.3 Our website gives you the chance to review and correct your order before you submit it. Please check your order carefully. By clicking the ‘Place Order and Pay’ button you are making an offer to purchase the goods at the price shown, on these terms.
4.4 We will send you an order confirmation email promptly after you place your order, confirming the details of your order. Please check it carefully and contact us immediately if any details are incorrect.
4.5 A binding contract between us is formed, and payment is taken, when you place your order and payment is confirmed at checkout. We will send you an order confirmation email promptly afterwards confirming the details. In the limited circumstances set out in clause 6, we may cancel the contract before dispatch and refund you in full within 14 days. You may also cancel your order at any time before we dispatch the goods by contacting us using the details in clause 1, in which case we will refund you in full within 14 days.
4.6 Exception - made-to-order goods: where you order goods that are made to your personal specifications - including bespoke or made-to-measure items - our acceptance of your order takes place when we send you a separate order confirmation email, as production may begin at or before that point. By accepting these terms and placing a made-to-order or bespoke order, you acknowledge that those goods are personalised to you and that once you receive the order confirmation email you do not have a right to cancel for convenience. Your statutory rights to cancel if the goods are not of satisfactory quality, not fit for purpose or not as described under the Consumer Rights Act 2015 are unaffected - see clause 12.
4.7 If we cannot supply the goods you ordered, we will not process your order, will inform you in writing and will cancel the contract. We will refund any payment taken in full within 14 days.
5. Sometimes we reject orders
5.1 If payment authorisation fails at checkout, no contract is formed and no payment is taken. We will notify you promptly and you may attempt your order again. If payment is authorised but subsequently reversed or charged back by your card issuer, the contract remains in place and you remain liable for the price of the goods. We reserve the right to suspend fulfilment pending resolution of any payment dispute.
6. Cancellation by us after a contract has been formed
6.1 A contract exists between us from the moment you place your order and payment is confirmed at checkout. We will only exercise a right to cancel that contract in the following limited and exceptional circumstances, provided we have not yet dispatched your goods:
6.1.1 The goods were listed at an incorrect price due to a genuine administrative or technical error on our website - this does not include pricing we are commercially unwilling to honour; or
6.1.2 The goods are no longer available due to a stock discrepancy that was not identified before the order was placed; or
6.1.3 We have reasonable grounds to suspect the order involves fraud, identity theft or other unlawful activity.
6.2 If we cancel the contract under this clause, we will notify you by email as soon as possible, explain the reason, and refund any payment taken in full within 14 days. We will have no further liability to you beyond that refund. Outside these circumstances, we will not cancel an accepted order except with your agreement or in accordance with your statutory cancellation rights.
7. Changes to your order
7.1 Once you have placed your order, we are not obliged to accept any request to amend it before dispatch. If you need to change something - for example the size, colour or delivery address - the simplest approach is to cancel your order and place a new one.
7.2 You can cancel your order at any time before we dispatch it by contacting us using the details in clause 1. We will refund you in full within 14 days of your cancellation. If the goods have already been dispatched, you will need to return them in accordance with clause 10.
7.3 This does not affect your statutory right to cancel after receiving your goods, which is set out in clause 10.
8. Prices and Payment
8.1 Prices on our UK website are shown in pounds sterling and include UK VAT at the applicable rate. If you order from one of our international storefronts, prices are shown, and you will be charged, in the currency for your delivery country, and the treatment of import duties and local taxes is as set out in clause 10.. Delivery charges are shown separately and added at checkout.
8.2 We take all reasonable steps to ensure that prices on our website are correct. As the contract is formed and payment is taken simultaneously at checkout, any pricing error will be a post-formation matter. If we discover a pricing error before we dispatch your goods: if the correct price is lower than shown, we will refund the difference to your original payment method within 14 days; if the correct price is higher, we may cancel the contract under clause [x] and refund you in full within 14 days, after which you may choose to place a new order at the correct price.
8.3 All prices include VAT at the rate applicable at the time you place your order. If the rate of VAT changes between the time you place your order and the time we send you your order confirmation, and we are legally required to apply the new rate, we will contact you. If the new rate results in a lower price, we will refund the difference. If it results in a higher price, you may choose to pay the difference or cancel your order and receive a full refund.
8.4 We accept payment by Visa, Mastercard, American Express, Switch/Maestro and PayPal. By placing an order you confirm that you are authorised to use the payment method provided. Payment is taken and the contract is formed when you place your order and payment is confirmed at checkout. We will send you an order confirmation email promptly afterwards.
8.5 We will take all reasonable steps to ensure that the information you give us when paying for goods is kept secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, we will not be legally responsible to you for any loss that you suffer if a third party gains unauthorised access to information you provide to us.
8.6 For international orders, the price shown to you at checkout is the price you pay, in the currency displayed, and that is the contractual price for your order. Depending on your delivery country, that price may include or exclude import duties and local taxes, as set out in clause 10. If your card or payment provider applies its own currency conversion or cross-border charges, those are a matter between you and your provider and we are not responsible for them.
9. We’re not responsible for delays outside our control
9.1 We aim to dispatch all orders within two working days. All orders are sent via DHL Express. Estimated delivery timescales are shown on our website and confirmed in your dispatch email.
9.2 We are under a legal obligation to deliver your goods within 30 days of the contract being formed (which is when you place your order and payment is confirmed at checkout under clause 4.5), unless we have agreed a different date with you. If we cannot deliver within 30 days we will let you know, and you may treat the contract as ended and receive a full refund.
9.3 If delivery is delayed by an event outside our control - such as disruption to courier services, extreme weather or customs delays - we will contact you as soon as possible and do what we can to reduce the delay. Provided we do this, we will not compensate you for any delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a full refund for any goods paid for but not received.
9.4 We will deliver to the address you provide when you place your order. It is your responsibility to ensure that address is accurate and complete. We cannot be held responsible for non-delivery where an incorrect or incomplete address has been provided.
9.5 Our delivery partner DHL offers an On-Demand Delivery service which allows you to reschedule your delivery, amend your delivery address, or choose to have the parcel left without a signature. If you remove the signature requirement, risk in the goods passes to you when the goods are left in accordance with your instructions. We and DHL will not be responsible for goods lost or damaged after that point.
9.6 Title to the goods passes to you on delivery.
If nobody is available to take delivery at the address you provided, DHL will leave a notification and attempt redelivery or hold the parcel at a nearby service point. Please use DHL’s On-Demand Delivery service to reschedule or redirect your delivery. If a parcel is returned to us because delivery was not possible and you did not make contact, we will contact you to arrange redelivery. We reserve the right to charge you for any additional delivery costs incurred as a result.
We may, in some circumstances, deliver your order in instalments. If this applies to your order, we will let you know at the time of or shortly after placing your order. Where goods are delivered in instalments, your 14-day cancellation period runs from the day after you receive the last item in your order.
9.7 We do not deliver to PO boxes.
10. International Orders – Duties and Taxes
10.1 For UK orders, all prices include VAT and the delivery charge is a flat rate of £7.95. No further duties or taxes apply to UK deliveries.
10.2 For most countries, all applicable import duties and taxes are included within the price shown to you at checkout for your delivery country. No further charges will be due on delivery. Because duties and taxes are built into the price at a country level, the price you see may differ from the price shown to UK customers.
10.3 For Canada, we cover any applicable import duties. Local sales taxes for your province are not included in the checkout price and will be collected separately. You will be shown the applicable tax amount before you confirm your order.
10.4 For a smaller number of countries, duties and taxes are not included in the price. Where available, DHL may offer you the option to prepay duties and taxes at checkout; if you choose not to prepay, or if no prepayment option is available for your country, any applicable charges will be collected by DHL or your local customs authority before your order is released for delivery. We are not responsible for those charges and cannot confirm their amount in advance. If you decline to pay such charges and the goods are returned to us as a result, we reserve the right to deduct any customs, return handling and other costs incurred from any refund due to you. The countries where this treatment applies are listed at [drakes.com/duties].
11. You have a legal right to change your mind
11.1 Your statutory right to cancel – for UK and EU consumers
If you bought from our website, you have a legal right to cancel your order within 14 days of receiving your goods, without giving any reason. This statutory right is separate from our commercial returns policy.
11.1.1 The 14-day period
The 14-day cancellation period begins the day after you receive your goods. Where you have ordered multiple goods in one order and they are delivered separately, the period begins the day after you receive the last item.
11.1.2 How to tell us you want to cancel
To cancel, you must let us know before the 14-day period ends. You can do this by:
(a) Email at concierge@drakes.com
(b) Post to Drake’s, 9 Savile Row, London W1S 3PF
(c) Using the model cancellation form in the Schedule to these terms.
You can also complete and submit the cancellation form electronically via our website at [insert link], in which case we will send you an acknowledgement by email without delay. It is sufficient to send your cancellation notice before the 14-day period expires.
If you are based in the EU, you may also exercise your right to cancel using the cancellation link or function available as a permanent feature of our website. This link is no more difficult to use than placing an order. It is in addition to the other methods above. Using any of the methods listed will be equally effective to exercise your cancellation right.
11.1.3 What you can’t change your mind about
You do not have the right to cancel for convenience in respect of:
(a) Goods made to your personal specifications, including bespoke and made-to-measure items - these are personalised to you and cannot be resold to another customer. Once you place your order for such goods, your right to cancel for convenience does not apply. This does not affect your right to reject or seek a remedy for goods that are not of satisfactory quality, not fit for purpose or not as described - see clause 12 (faulty goods)
(b) Goods which have become inseparably mixed with other items after delivery.
(c) Goods that we supply with a hygiene seal, where that seal has been broken after delivery - for health protection and hygiene reasons, the right to cancel for convenience is lost once the hygiene seal has been broken. This applies only to goods we supply with a seal that we identify as a hygiene seal, and we will tell you so on the relevant product page before you order; it does not apply to ordinary protective or transit packaging. This does not affect your statutory rights if the goods are faulty
Even where you have a right to cancel, exercising it does not guarantee a full refund if you have handled the goods beyond what is necessary to assess their nature and condition - see clause 11.8.
11.2 Our commercial returns policy
In addition to your statutory cancellation right, our commercial returns policy allows you to return unwanted goods within 14 days of delivery, provided they are in their original condition. Full details of the conditions and process for making a return under our commercial policy are set out in our Returns Policy. This commercial policy does not replace or limit your statutory right to cancel.
11.3 Archive goods
If you purchase goods from our archive collection, your statutory right to cancel under this clause applies in the same way as for any other goods. You are entitled to cancel your archive order within 14 days of receiving the goods without giving any reason and receive a full refund of the price paid, subject to any deduction for diminution in value where the goods have been handled beyond what is necessary to assess their nature and condition.
Our commercial returns policy does not apply to archive goods. We do not offer exchanges or store credit for archive purchases. Refund is the only remedy available under a cancellation of an archive order. The direct cost of return postage for archive items is your responsibility and is not covered by us. Return postage costs for archive items are set out in our Returns Policy at [drakes.com/returns].
Nothing in this clause limits any statutory rights you may have in respect of faulty or misdescribed archive goods under the Consumer Rights Act 2015, which are unaffected.
11.4 Returning your goods after cancellation
You must return the goods to us within 14 days of telling us you want to cancel. Details of how to make a return, including the returns portal link and packaging requirements, are set out in our Returns Policy.
To help us process your return as quickly as possible and to avoid any reduction in your refund, please return goods in the condition in which they were delivered - unworn, unwashed, with all original tags attached and in their original packaging.
If we receive goods that have been worn, washed, or are otherwise not in their original condition, we will assess whether their value has been reduced as a result of handling beyond what was necessary to inspect them. Where that is the case, we will deduct an amount reflecting that reduction from your refund. In serious cases, where the goods are unsaleable, this deduction may equal the full purchase price.
Your statutory right to cancel is not affected by the condition in which goods are returned, but your refund may be.
You will bear the direct cost of return postage, unless the goods are faulty, damaged or were sent in error.
If you use the DHL returns service via our website, the return postage costs applicable to your order - including costs for returns from outside the UK - are set out on our Returns Page. The costs shown on that page at the time you place your order are the costs that apply to your return. We may update those costs from time to time; any change will apply only to orders placed on or after the date the updated costs take effect, which will be shown on that page.
11.5 We may reduce your refund if you have handled the goods more than necessary
If you handle the goods beyond what is necessary to assess their nature, characteristics and functioning - that is, beyond the kind of handling you would reasonably be allowed to do in a shop - (for example, if you return them to us and they are not in an ‘as new’ condition, have been worn beyond trying them on for fit, or washed, tags have been removed, or branded packaging has been damaged), we may reduce your refund by an amount that reflects the loss in their value.
In some cases, because of the way you have treated the goods, they may have no resale value and no refund will be due. This does not affect your right to cancel.
Socks can be fully assessed - including their size, material and finish - without being worn, in the same way you could examine them in a shop, so trying them on is not necessary to decide whether to keep them. If socks are returned having been worn, washed or soiled, they cannot be resold; their value will have been reduced by the full price and no refund will be due. We will tell you this on the relevant product page before you order.
11.6 When and how we refund you
If you cancel before we dispatch your goods, we will refund you in full within 14 days of your cancellation notice and you do not need to return anything. If you cancel after receiving your goods, we will refund you within 14 days of receiving the goods back from you, or within 14 days of you providing evidence that you have sent them back, whichever is earlier. We may withhold the refund until we have received the goods back or you have provided evidence of having sent them back. We refund by the same payment method you used. We do not charge a fee for the refund. If you cancel your entire order, we will also refund the delivery charge you paid. If you cancel only part of your order, we will not refund the delivery charge as delivery was made in full for the goods you are keeping.
11.7 Exchanges and store credit
Where our Returns Policy permits, you may select an exchange (subject to availability) or store credit instead of a refund. Store credit is issued as a virtual gift card, valid for 6 months or until the balance is used. International customers may only return for a refund; exchanges and store credit are not available for international orders. Full details are set out in our Returns Policy at [drakes.com/returns].
11.8 Bundle purchases
If you purchased goods as part of a bundle:
(a) To receive a full refund under your statutory right to cancel, all items in the bundle must be returned together
(b) If you return only part of a bundle, this will be treated as a commercial return and the bundle discount will be recalculated - the value of the discount attributable to the returned items will be deducted from your refund
(c) Bundle items may be exchanged for an alternative size only.
12. You have rights if there is something wrong with your product
12.1 If you think there is something wrong with your goods, please contact us at deliveryandreturns@drakes.com before returning them.
12.2 While we make every effort to display the colours of our goods accurately on our website, the colours you see will depend on your device and screen settings. We cannot guarantee that your device will accurately reflect the colour of the goods. Where colour accuracy is important to your purchase, please contact us before ordering.
12.3 The packaging of the goods may differ from that shown on our website.
12.4 Where we are unable to supply a particular item - for example because it is out of stock or no longer available - we may offer you a substitute item of equal or better quality and value, where one is available. We will always tell you if we intend to offer a substitute. You are not obliged to accept and may reject it, in which case we will refund you in full within 14 days. Your statutory rights under the Consumer Rights Act 2015 are unaffected and apply equally to any substitute goods supplied.
12.5 Archive goods are sold at reduced prices reflecting their age, previous season status or limited availability. Where goods are identified and sold as archive or discounted, your statutory rights under the Consumer Rights Act 2015 are unaffected.
12.6 We honour our legal duty to provide you with goods that are as described on our website and that meet all the requirements imposed by law. We are under a legal duty to supply you with goods that are in conformity with this contract. Your statutory rights under the Consumer Rights Act 2015 are summarised below. These rights are in addition to, and are not affected by, our returns policy.
|
Timeframe |
Your rights |
|
Up to 30 days |
If your goods do not conform to the contract at the time of delivery - for example, they are faulty, not as described, or not fit for purpose - you can reject them and receive a full refund. You do not have to accept a repair or replacement. This right does not apply to damage caused by you after delivery or to normal wear and tear. |
|
Up to 6 months |
We must repair or replace faulty goods free of charge. If repair or replacement is not possible, fails, or would cause you significant inconvenience, you may be entitled to a full or partial refund. During this period, a defect that appears in the goods is presumed to have been present at the time of delivery unless we can prove otherwise. This presumption does not apply to damage caused by the consumer after delivery, misuse, or failure to follow care instructions. |
|
Up to 6 years |
If goods develop a fault after 6 months, you may still be entitled to a remedy but you will need to show that the fault was present at delivery - for example, that it is a manufacturing defect rather than a result of normal use, wear and tear, or failure to follow care instructions. What counts as a reasonable length of time depends on the nature and price of the goods. Any remedy will reflect the age and use of the goods and there is no automatic entitlement to a full refund. |
12.7 Scope of your statutory quality rights. The statutory rights set out above apply to defects and non-conformities that were present in the goods at the time of delivery to you. They do not extend to the following, which are not defects for the purpose of the Consumer Rights Act 2015:
12.7.1 Normal wear and tear arising from ordinary use over time;
12.7.2 Damage caused by you after delivery, including physical damage, staining, or alteration;
12.7.3 Damage arising from failure to follow the care instructions on the garment label or otherwise provided with the goods.
12.8 Where you are unable to return goods in a repaired or undamaged condition because you caused the damage yourself, this will not give rise to a right to a refund or replacement under the statutory regime. Your right to a statutory remedy is not extinguished by the fact that the goods cannot be repaired or replaced if the inability to repair or replace is itself a consequence of damage you have caused.
12.9 Sizing. Our goods are supplied in the sizes specified on our website. Where you select a size, you are selecting a garment of that size based on the measurements shown in our size guide at the time of order. We do not warrant that any garment will fit you personally. A garment that conforms to its published size specifications is not faulty and does not fail to meet the fit for purpose standard under the Consumer Rights Act 2015 by reason only of not fitting you. The right to return a garment because it does not fit you is a commercial right under our returns policy, not a statutory right. If you are unsure of your size, please consult our size guide before placing your order. If a garment's measurements do not match its published size specifications, that is a separate matter and your statutory rights under the Consumer Rights Act 2015 apply in full.
12.10 If your goods are faulty, damaged on arrival or were sent in error, we will bear the reasonable cost of return carriage. Please contact us at deliveryandreturns@drakes.com before returning so we can arrange a return label. If you return to us using an alternative service, we will reimburse return carriage costs up to the amount we would have charged for our standard DHL return service.
13. Product safety and recalls
13.1 We are committed to selling only safe products. If we become aware that a product we have sold poses a safety risk, we will notify you using the contact details you provided when placing your order and will arrange an appropriate remedy, which may include a repair, replacement or full refund at no cost to you.
13.2 To ensure we can contact you in the event of a product safety notice or recall, please keep your account contact details up to date.
14. We can change products and these terms
14.1 We can always change a product to reflect changes in relevant laws and regulatory requirements, or to make minor technical adjustments that do not affect your use of the product.
14.2 If we need to make other changes to a product or to these terms, we will notify you and you will be able to end the contract before any change takes effect and receive a full refund for any goods paid for but not yet received.
15. We don’t compensate you for all losses caused by us or our products
15.1 Nothing in these terms limits or excludes our liability for:
15.1.1 Death or personal injury caused by our negligence;
15.1.2 Fraud or fraudulent misrepresentation;
15.1.3 Any other liability that cannot be limited or excluded by law.
15.2 Subject to clause 15.1, we are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms. We will not be liable to you if we are prevented or delayed from complying with our obligations by anything you do or fail to do, or by events outside our reasonable control.
15.3 Subject to clause 15.1, you must follow any advice or instructions we give you to keep the products we supply safe. We cannot accept liability for damage to goods caused by your failure to follow such advice or instructions.
15.4 Subject to clause 15.1, where you use any goods for the purposes of your trade, business, craft or profession, we will not be responsible for any loss of profits, loss of business, loss of revenue, business interruption or any indirect or consequential loss.
15.5 Nothing in these terms affects your statutory rights as a consumer. For further information about your statutory rights, contact Citizens Advice at citizensadvice.org.uk or call 0800 144 8848.
16. We can end our contract with you
16.1 We may end the contract at any time if you do not make any payment due to us within a reasonable time, you do not return goods to us within a reasonable time after cancelling, or you do not allow us to deliver to you within a reasonable time.
16.2 We reserve the right to refuse to sell or have any contact with any person who displays threatening, abusive or aggressive behaviour towards our staff.
16.3 Ending this contract will not affect any right we have to receive money you owe us under it.
17. You have several options for resolving disputes with us
17.1 Our Customer Service Team at concierge@drakes.com will do their best to resolve any problems you have with us or our products. Please contact us in the first instance.
17.2 Our complaints handling process is set out on our website at [insert link]. We aim to acknowledge all complaints within two working days and to resolve them within 14 days. If your complaint relates to a specific order, please have your order number to hand when contacting us.
17.3 Alternative dispute resolution (ADR) is an optional process where an independent body considers the facts of a dispute and seeks to resolve it without going to court. If we cannot resolve a complaint to your satisfaction, you may refer it to an accredited ADR provider. A current list of accredited providers is available from the Chartered Trading Standards Institute at ctsi.org.uk. You are not obliged to use ADR and if you are not satisfied with any outcome, you can still bring court proceedings.
17.4 These terms are governed by the law of England and Wales. If you are resident outside England and Wales, you will still retain the benefit of any mandatory consumer protections provided by the law of the country in which you permanently live that cannot be excluded by contract. Nothing in these terms is intended to limit or remove those protections.
17.5 If you are resident in the United Kingdom, you can bring claims against us in the courts of the part of the UK in which you live. We can bring claims against you in the courts of the part of the UK in which you live.
17.6 If you are resident outside the United Kingdom, you may bring claims against us either in the courts of England and Wales or in the courts of the country in which you permanently live, as you choose. We can bring claims against you in the courts of the country in which you habitually live. Nothing in this clause prevents either of us from seeking urgent or interim relief from any court of competent jurisdiction.
18. Other important terms
18.1 These terms, and any contract between us, are in English only. No translation of these terms into any other language will form part of, or govern, the contract between us. If there is any inconsistency between an English version and any translation, the English version will prevail.
18.2 We can transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and will ensure that the transfer does not affect your rights under the contract.
18.3 You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.
18.4 Nobody else has any rights under this contract. This contract is between you and us only. No other person shall have any rights to enforce any of its terms.
18.5 If a court finds part of this contract illegal, the rest will continue in force. If any court finds that any of these terms are unenforceable, the remaining terms will remain in full force and effect.
18.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, that will not mean we have waived any right against you.