When your order is placed, you will receive an order confirmation email along with a separate email containing your invoice.

Once your order has been marked as shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order.

Only orders marked as “shipped” by the shipping carrier can be tracked.

If your shipping confirmation email does not include details for your entire order, this means that some items are shipping from outside our warehouse. You will receive a further shipment confirmation once those items have been processed.

Once an order has been placed, we’re unable to make any changes or cancellations. Should you need urgent assistance, please get in touch with our customer service team, who’ll be happy to help where possible.

Please note that we are unable to accommodate requests to delay dispatch or hold orders for a later delivery date

Recent changes to U.S. import rules mean that, for some higher-value orders, customers may be asked to provide extra information, such as a Social Security Number, to ensure smooth customs clearance.

Free express shipping on all orders over $500 USD. Duties included. Taxes calculated at checkout. 

$25 USD Delivery fee on all orders below $500 USD. 

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Visit our FAQs or alternatively our staff can provide detailed information for any of our products