We hope you will enjoy your purchase, however, if you change your mind, you can return any unwanted items within 14 days of your order’s delivery date. 

All returned items must be in their original, unworn, unwashed condition, including all tags.

Please allow up to 10 business days for the refund to be processed following receipt of returned goods.

Please note that the cost of the return label will be deducted from the total refund amount.


To initiate a return or an exchange from the UK, please use our returns portal by clicking here.

Return Costs:

$30 with DHL Express

Please note that the cost of the return label will be deducted from the total refund amount.  

Please note that separate orders cannot be combined for returns or exchanges, each order must be processed individually. 
We are unable to process returns or exchanges in store for online orders.


A full refund is issued only when all items from a bundle are returned. If less than the full amount of items is returned, the discount provided on the order is forfeited and the discount will be deducted from the returned items full sale value prior to the any discount. 

If you request an exchange, you will be able to exchange your item(s) for a different size. However, you cannot exchange for a different item. 

Returns instructions:

Using the returns portal is very simple; Simply enter your order number and e-mail address, and you’ll be given the option to return or exchange your items with ease. When you enter your order number, you must enter it with the # symbol.

To begin your return or exchange, follow these steps:

1. Open the Returns Portal
2. Enter your E-mail and Order Number, which you will have received when you placed the original order
3. Select the 
item(s) you would like to return
4. Select if you would like to 
Return, Exchange or take a Store Credit for each of your items
6. The Store Credit will be sent to you in the form of a 
virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0
7. Download the 
QR code for use in any DHL Service Point
8. Drop it off at your nearest DHL Service Point shown from the portal. Once we receive and verify your returned items, your refund or exchange will be processed. If you do not hear from us within the allotted time, please email us at deliveryandreturns@drakes.com